Payment Options: We accept payment by check, money order, cashier's check, and credit card (Visa and MasterCard).
We use a secure credit card processing service similar to Paypal that does not require you to sign up for anything - you just enter your credit card information into our secure ordering form and the rest is taken care of for you. It's both safe and secure - we use it for our own online orders.
If you don't feel comfortable ordering online, just send a cashier's check or money order to our mailing address. We do accept personal checks, but there will be a $20 fee for returned checks.
Delivery Time: Due to the custom nature of our garments, there will be a 2-4 week delay between the time you order your garb and the time it is shipped. This delay allows us time to devote our full attention to your order for the best fit and finish possible.
Please allow for this delay when placing your order.
We occasionally have ready-to-wear garments in stock. These will usually ship within a week of placing your order.
If you need your garments right away, let us know. For a small additional fee, we'll give your order priority and get it to you as soon as possible.
Deposits: We don't normally ask for a deposit, but we have to require a 50% deposit on custom orders above $200. This allows us to buy fabric and trims for your garment, which means we can start immediately rather than waiting for payment in full. If you wish to place a custom order, email us for pricing information.
Returns: We are not responsible for inaccurate measurements. Check your measurements carefully. We provide measuring instructions on our Sizes and Fitting page. If you have trouble, let us know. We'd be glad to walk you through the process.
We are not responsible for inaccurate colors. Double-check the color you are ordering before you place your order. All our colors are matched to Crayola crayons from the standard 64-crayon box. If you have any question as to what color you're ordering, buy a box of crayons and check the color. That way, we can both avoid the confusion so often caused by differing computer-screen settings.
We are not responsible for wrong fabric choices. Make sure you know what fabric you are requesting before placing your order. Complete descriptions of all the fabrics we use, including our fiber-content policy, can be found on our Fabrics and Colors page. If you still have questions, ask us for an e-Swatch. We will scan a swatch of any fabric you request and email it to you. While this isn't 100% accurate, it does reduce confusion.
Since all our garments are custom-made, we cannot accept returns. Please make sure you know what you're ordering - you must be sure of colors, styles, and fabrics before placing your order.
However, we guarantee the quality of our work. If there is a flaw in construction or quality, we will either repair or replace the item in question. There are, however, some conditions that apply.
You must email us with precise details of the problem within two days of receiving your order. Furthermore, you must return the item(s) within two days of contacting us. That's four days total from time of initial receipt. When returning an item, you must pay for shipping and you must insure the parcel. We are not responsible for items damaged or lost in the post.
Any returns not meeting these criteria will be immediately shipped back to the customer and the customer billed for the postage.
There are no exceptions to this policy.
We're sorry to have to institute such a strict policy, but it is for your protection as a consumer as well as for ours as a retailer. Having a strict return policy keeps our costs down and allows us to pass the savings on to you. If you have any questions about our returns policy, please email us.
Items Damaged in Shipment: We cannot be responsible for orders once they leave the shop. However, to protect our customers, we insure all items we ship. If damage occurs during shipment, contact us immediately. We can file a claim with the USPS for the damage, but you must have the damaged packaging - DON'T THROW THE BOX AWAY!
Items lost in the post are covered by insurance as well. Again, contact us with the details and we can file a claim with the USPS.
Items That Do Not Meet Faire Criteria: We do not accept returns on items that don't meet the criteria provided by your Faire. Make sure you fully understand these requirements before ordering and compare them with the information given on our Fabrics and Colors page.
If your faire has particularly strict garb requirements, let us know. We'll be glad to craft a custom costume that meets your needs.
No item will ever ship before we receive payment in full.